Shipping policy
SHIPPING AND PICKUP POLICY
Last updated: October 7, 2026
SHIPPING DESTINATIONS
Cowboy N Lollipops ships within the United States only.
ORDER PROCESSING
Orders are processed and shipped within 3 business days after payment is confirmed. Business days exclude weekends and postal holidays.
Processing time is separate from the carrier’s transit time. Selecting a faster shipping service does not shorten our processing time.
If we cannot ship within the stated processing period, we will contact you with an updated shipment estimate and the option to accept the delay or cancel for a prompt refund. If we cannot fulfill your order, we will cancel it and refund the amount paid for the unfulfilled items, including applicable taxes and shipping charges.
SHIPPING CHARGES AND SERVICES
Available shipping services and charges are displayed at checkout before payment. Buyers pay the shipping charge shown unless a specific free-shipping promotion applies.
Media Mail is available only for eligible books and media. Clothing and other ineligible merchandise cannot be shipped by Media Mail. Orders containing products from different shipping profiles may have combined shipping charges, as displayed at checkout.
TRACKING AND DELIVERY
We will send tracking information when your order ships. Tracking updates may take time to appear after the carrier receives the package.
Carrier delivery dates are estimates, not guarantees. Weather, holidays and carrier disruptions may affect transit times.
SHIPPING ADDRESS
Please check your delivery address before submitting your order. Contact shoprusticrunway@gmail.com immediately if a correction is needed. We cannot guarantee an address change after an order has shipped.
If an order is returned because of an incorrect address supplied by the buyer, we will contact you to arrange reshipment or a refund. Additional postage may apply to reshipment. Refunds will follow our Return and Refund Policy and applicable law.
LOCAL PICKUP
When available at checkout, you may choose free pickup at either location:
Uvalde:
429 W Main St
Uvalde, TX 78801
Hondo:
1105 19th St
Hondo, TX 78861
Pickup orders are usually ready within 2–4 days. Items may need to be brought to your selected store before pickup.
Wait for your “Ready for pickup” notification before visiting. Bring your order confirmation when collecting your purchase. Contact us before arranging for someone else to collect your order or changing your pickup location.
DELAYED, MISSING OR DAMAGED ORDERS
If your order is delayed, missing, marked delivered but not received, or arrives damaged, contact shoprusticrunway@gmail.com with your order number and details.
For damaged items, include photos of the item and packaging if possible, and retain the packaging while we investigate. We will work with you and the carrier to resolve the issue. This does not limit your rights under our Return and Refund Policy or applicable law.
RETURNS
Please review our Return and Refund Policy for return eligibility, return shipping responsibilities, refunds and optional store credit. Contact us before sending a return so we can provide the correct instructions and return address.
CONTACT