Last updated: October 7, 2026
30-day returns
You may request a return within 30 calendar days after delivery. To start a return, email shoprusticrunway@gmail.com with your order number, the item you want to return, and the reason. We will provide return instructions and the return address. Please contact us before sending an item back.
Return condition
Items must be returned in the same condition in which they were received, with all original tags, accessories and included parts. For preloved items, this means no additional wear, washing, alterations or damage after delivery. Trying on an item to check fit is fine.
Fit and change-of-mind returns
If an item does not fit or you change your mind, you pay the return shipping cost. The original shipping charge is not refundable for these returns. We do not charge a restocking fee. Please use tracked shipping and keep your receipt.
Incorrect, damaged or inaccurately described items
If we send the wrong item, an item arrives damaged, or an item has a significant flaw that was not disclosed in its listing, contact us with details and photos if available. We will provide a prepaid return label when a return is needed. For these returns, we refund the item price and any applicable tax, plus the original shipping charge attributable to the returned item. You will not be required to accept store credit for our mistake.
Wear or flaws clearly shown or disclosed in the listing are part of the item's described condition. You may still request a fit or change-of-mind return within the 30-day window.
Refund or store credit
For an eligible return, you may choose a refund to your original payment method or Cowboy N Lollipops store credit for the refundable amount. Store credit is optional and is valid for future purchases from Cowboy N Lollipops only. No additional fee is charged for choosing a refund.
Once we receive and inspect the return, we will initiate the refund or issue the agreed store credit within 2 business days. Your bank or payment provider may take additional time to post a refund. We will contact you if the returned item is not in its original received condition or is missing parts.
Exchanges
Many of our finds are available in a single quantity, so a replacement size or identical item may not be available. You may return an eligible item under this policy and purchase another available item separately.
Orders placed on other platforms
This policy applies to purchases made directly through Cowboy N Lollipops's Shopify store. For orders placed on eBay or another marketplace, start your return through that platform and follow the return terms shown with your purchase.
This policy does not limit any rights you have under applicable consumer protection law.